notre borne appel assistance servicecall rentre en scene

Our ServiceCall™ assistance terminal comes into play


Brought to meet the countless professional uses in this area, the ServiceCall™ assistance call terminal marks a sensational entry into the market…

[/vc_column_text][vc_empty_space height=”22px”][vc_column_text]ServiceCall opens the possibility for customers, users, or even passengers to communicate directly with security teams, by means of SOS alert terminals placed at hotspots in ERPs. These professional wireless installations are very simple and inexpensive since there are no cables to pull, and encourage a real feedback from the public itself.

As with each launch on the market, a wide spectrum of usage opportunities has been defined upstream by the NICE SOLUTIONS marketing department, which intends to respond to a new societal trend consisting of making citizens active in their own security, whether they are customers, users, patients, or passengers (“vigilant neighbors”, mobile radars, etc.).

With the significant advantage, in terms of technology used, of freeing itself from any range constraints since a GSM chip is used in the SOS ServiceCall alert terminal, which allows members of a remote security PC to be able to receive any type of alert without incident, and to notify the operational security teams for rapid resolution of doubts.

Once again, our clientele is very eclectic. Train stations, but especially airports, are particularly affected by this phenomenon. Although airport security requirements have evolved significantly in recent years, the majority of controls focus on passing through the boarding area while airport reception halls still remain the frequent scene of numerous suspicious and reprehensible behavior. [/vc_column_text][vc_empty_space height=”22px”][vc_column_text]However, it is on a completely different market that ServiceCall has just made a notable entry. After a trial period to test its initiative, the Franprix brand decided to generalize the system across all of its stores, thus establishing the ServiceCall assistance call box on the still nascent market for nighttime automatic checkout terminals, and allowing NICE SOLUTIONS to negotiate its first major contract on this product line.

Owned by the Casino mass distribution group, the Franprix brand has positioned itself on a new mode of consumption in response to the demands of today’s urban consumers, whose schedules are increasingly flexible. This demand for flexibility is particularly strong in busy and tourist areas of the capital, as evidenced by the approximately 20% of the brand’s daily turnover achieved during this period from 9 p.m. to 6 a.m….

Concretely, the store switches to automatic mode from 9 p.m. Security guards are being put in place to ensure the security of the premises, while manual checkouts give way to automatic checkouts. For their part, ServiceCall™ checkout assistance terminals allow customers to access a remote maintenance service in the event of a need for assistance (transaction problem, etc.). Better yet, it’s precisely this automatic operating mode that allows you to open all night!


By Stéphane Marchisio

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